Password and Session policies

Effective from the Portal release

This page describes the AUCyber Portal at portal.aucyber.com.au, scheduled for release in Q4 2026. These instructions take effect once the Portal is released. Until then, continue to use the legacy Portal at portal.australiacloud.com.au and its documentation.

Overview¤

This document provides an overview of the authentication settings for the AUCyber Portal. It covers password reset timeouts, VMware Cloud Director (VCD) session durations, and account inactivity policies.

Password Reset Timeout¤

The password reset timeout is configured as follows:

Users must change their passwords every 182 days.
You will receive reminders to change your password before it expires.
Follow these steps to update your password

VCD Session Durations¤

Sessions in VMware Cloud Director (VCD) are configured with the following details:

Once you open your VCD tenancy, your session will last for 4 hours.
After 4 hours, you will be prompted to log-in again to continue your session.

Account Inactivity Lockouts¤

Accounts are not automatically locked out to inactivity. You can log in to your account regardless of how long it has been inactive.

To protect against unauthorized access, we have implemented login lockout policies. Here are the details:

After 5 unsuccessful login attempts, your account will be temporarily locked. Your account administrator can unlock your account by follow these steps. Alternatively, you can contact AUCyber support for assistance.
The lockout duration increases incrementally with each failed attempt, up to a maximum of 15 minutes.
Failed login attempts are reset after 12 hours.

Getting Support¤

Please refer to this guide for information on getting support in general at AUCyber.