Portal User Management (for admins)

Overview

This guide is for customers who have an administrator role. These customers are able to manage users in their organisation, including creating new users, modifying existing users' accesses, and deleting users.

Getting into the administration console

1. Log in to the Portal with your account that has Portal user management privileges at https://app.aucyber.com.au.

2. On the left sidebar, click the People tab.

   

3. The browser will navigate you to the user management page.

Adding A New User

1. Click the Create User button.

   

2. The create user dialog will open. Enter the users's name, email, password, and set any required permissions using the dropdowns before clicking submit to create the user.

   

3. The browser will navigate back to the list of people after successfully creating the user. The user will be required to set up an MFA token and reset their password on their first login.

Editing a User's Details

Getting to the User Details page

1. Click the username of the user you wish to edit. You can also use the search bar to search for the user if required.

   

2. The website will navigate to that user's details page.

Change personal details and permissions

1. Once on the user's details page, you can click the Edit User button to update that user's details.

   

2. Update any required details and permissions and click submit.

   

Change password

1. Once on the user's details page, to change a user's password, click the Reset Password button.

   

2. Type the user's new password in the Password and Confirm Password input fields and click Submit.

   

3. The users password has now been changed. This is a temporary password, and the user will be prompted to change it on their next login.

Unlocking an account

Sometimes, a user may be locked due to multiple failed attempts to log in. To unlock it as a user administrator:

1. Navigate to the user's details page.

2. On a disabled user, there will be a warning message stating that the user is temporarily locked. To unlock them, click the Unlock User button.

3. A window will pop up asking you to confirm the action. Click the Unlock User button to confirm.

4. The user is now unlocked and can attempt to log in once more.

Granting Portal administration privileges

To assign roles granting a user admin permissions in the portal, simply update that users permissions on the edit user screen (see Change personal details and permissions).

Revoking Portal administration privileges

To unassign roles granting a user admin permissions in the portal, simply update that user's relevant permission to be 'Unassigned' on the edit user screen (see Change personal details and permissions).